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The Value of an Honest Review

on Oct 25, 2017

Before making a purchase of a product or service, it’s always good practice these days for consumers to go online to search for customer reviews.

If you’ve ever done this, then you already know the value of getting other people’s honest comments about their experience with a product you’re considering to buy. A good, truthful review lets you know when other consumers have had a positive experience with a high quality product, or forewarns you of any problems they’ve had with a lousy product or second-rate company. This information can save you  aggravation and wasted dollars on a bad purchase, as well as point you to a better option.

Nowadays, there are many online review sites for restaurants, professional services, healthcare services, home services, and so on.

How do you know what to believe? Are these reviews real?

Sure, there are companies that hire people to create fake profiles and pose as customers, writing glowing reviews with perfect ratings. This can be easily detected though, as the fake reviews look noticeably inconsistent when compared to the real reviews from actual customers.

Luckily, these types of dishonest practices are becoming more difficult to accomplish, thanks to reputable online review sites like TrustPilot.  They have dedicated review teams go through a range of checks to verify the authenticity before being published. Also, consumers must agree to certain guidelines before adding a review, and may be contacted by email to confirm the legitimacy of their testimonials. For example, the reviewer may be asked to provide documentation like a receipt to prove that they had an experience with the product or company. Also, Trustpilot is a trusted partner of Google, which requires a high standard of reliability.

Generally speaking, good products and services will consistently have high ratings, though there are always customers who have negative experiences.  When that happens, a good company will always  take steps to address them, by replying to the unhappy customer, offering their contact info and assistance to resolve any problems. This is a sign of a company that cares about providing great customer service.

For consumers shopping for a home security system or any other products and services, online review sites are a helpful tool for making an informed decision before buying.

Alarmforce welcomes our customers to share your experiences, and we thank you for all of the great reviews and ratings we’ve been receiving as you spread the word about your satisfaction with Alarmforce.