Customer Care

AlarmForce FAQs

Does AlarmForce protect my entire house?

Why should I trust AlarmForce over other alarm systems?

How does the AlarmForce system work?

What is live two-way communication, and what does it mean for safety?

I have a cat and a dog. Can I still have an alarm system installed?

Can AlarmForce listen in and invade my privacy?



AlarmCare FAQs

When is my monitoring service available?

Is there a long-term contract I have to sign?

I want to order the system for a loved one. Can I pay the monthly fee and set up the billing to a separate address?

Does AlarmCare offer fall detection?

If a fall occurs, should I press the button or wait for AlarmCare to detect the fall?

What if I’ve fallen but do not need help?

Who does AlarmCare call if I need assistance?

Will the help button work if I am away from my home?

If I press the help button, and I cannot respond to the operator, will you still send help?

Can I bring my Emergency Pendant into the shower?

Do I need to connect a telephone to AlarmCare?

Can I wear AlarmCare to bed?

How long does it take to recharge the battery?

Do I need to replace the battery in AlarmCare Go?

Can more than one person use AlarmCare?

Why should we use AlarmCare Go instead of a cell phone?

What are GPS location services?

Why doesn't AlarmCare Go go off when it's dropped or thrown on the floor?

How should I wear AlarmCare for best results?

Does AlarmCare Go need to be turned off during a flight?